HP Colour laserjet M570dn freezes cancelling prints

HP Colour laserjet M570dn freezes cancelling prints

This morning my first printer repair call was in EC2, Central London, The HP colour LaserJet 500 MFP M570DN was freezing and cancelling jobs in the print queue it also froze when the customer tried to cancel a print out. Here are the steps I took to resolve this issue:

  • Reinstall software
  • Check firmware up to date on the HP website.
  • If old firmware update firmware.
  • Reset printer to factory default this can be found under the service tab.

These steps resolved the issue for me.

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