Advantages:
- Peace of mind knowing who to call when issues arise.
- Guaranteed response time (often within 4 to 8 hours).
- Essential for businesses with multiple printers or heavily used machines.
Disadvantages:
- Many contracts exclude parts or have a list of non-covered parts.
- Hefty fees for supplying non-covered parts.
- Charges for callouts and parts if the fault is caused by consumables (e.g., drum, maintenance kit, transfer belt, cartridge, fusers, pickup rollers, imaging unit).
- Common faults often involve consumables, potentially leading to higher costs.
Advice:
- Read the small print and ask detailed questions.
- Confirm coverage for common replacements, e.g., maintenance kits.
- Ensure the company is transparent and provides a list of prices for your printers to avoid unreasonable rates before signing.
