Advantages & disadvantgaes of a printer maintenance contract

laserjet Printer

Advantages & disadvantgaes of a printer maintenance contract

A printer maintenance contract often gives the customer peace of mind that they know who to call when things go wrong and will have a guarantee of having a printer engineer on site within a specific time period (often a 4 hour or 8 hour response) especially if they have more than 5 printers or have a highly used machine that is essential to the running of their business.

However, many contracts do not include parts or will specify a list of parts that will not be covered under the agreement which they then charge a hefty fee to supply. A lot of maintenance agreements will also charge for a callout and parts if the fault is caused by a consumable (drum, maintenance kit, transfer belt, cartridge, fusers, pickup rollers, imaging unit etc). These are often the most common faults so you could end up paying more than you need too. Make sure you read the small print and ask the questions! For example “my printer needs a new maintenance kit, is this covered? if not how much do you charge to supply and fit this?” you may be surprised at the answer…

A good company will be open and upfront with details of what is covered and what is not and should supply a list of prices for your printers so you can check these are a reasonable rate before you sign

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Patti Taylor
Patti Taylor
08:33 16 Nov 19
Superb service. Gave advice and estimate before engineer called. Engineer came when he said he would and repaired and... cleaned machine. Communication was excellent. Highly recommended.read more
Robert Reynolds
Robert Reynolds
05:01 24 May 19
We selected Peter's services because of his great reviews -- he did not disappoint! He's efficient, knowledgeable and... friendly.We highly recommend theLondon Printer Repairs!read more
Elijah Bosisto
Elijah Bosisto
09:49 17 May 19
Punctual, professional. Would use them again. Definitely recommend them who anyone who has printer problem that needs... sorting fast.read more
Isabella Stoneman
Isabella Stoneman
06:23 07 May 19
Peter has repaired our printer twice over several years. He is knowledgeable, fair and does a good job. I would... recommend London Printer Repairs to all.read more
Jess Ayres
Jess Ayres
13:54 12 Apr 19
Byron was very friendly, professional and efficient. Our printer was fixed very fast and Byron took the time to go... through the maintenance with me. I strongly recommend London Printer Repairs.read more
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