If you are receiving a cHP Color LaserJet cleaning cycle issueleaning message after every print or every other print while using custom-sized paper from Tray 1 on your HP 3800 printer, follow these steps to resolve the issue before calling for a printer repair.

Solution:

Create a Custom Form in the Server Properties:

  1. Access Printer and Faxes:
    • Go to the Printer and Faxes window.
    • Click on File, then select Server Properties.
  2. Create a New Form:
    • In the S
    • erver Properties window, go to the Forms tab.
    • Click on Create a New Form.
    • Enter a form name and input the dimensions of your custom paper.
    • Set all margins to 0.
    • Click Save Form.
  3. Select the Custom Form in Your Application:
    • Open your application and go to the Page Setup.
    • Select the new form you created as the paper size.
    • Print your job.

There is no need to choose a custom size in the driver properties or to set a custom size on the printer. Your job should now print without pauses between pages and without triggering a cleaning cycle at the end of each print job.

Solution for Tray 1 Any Size/Any Type:

  1. Set the Tray 1 Size and Type:
    • Adjust the tray 1 size and type settings to match the media loaded.
  2. Change Tray 1 Optimize Setting:
    • Change the tray 1 optimize setting to ALTERNATE.
    • This can be found in the printer’s menu under: CONFIGURE DEVICE > PRINT QUALITY > OPTIMIZE > TRAY 1.

By following these steps, you should be able to resolve the cleaning cycle issue with your HP Color LaserJet printer when using custom-sized paper from Tray 1.

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