Terms and Conditions


These terms and conditions apply when you use our Site and services and goods purchased via Diamondsource Ltd, trading as London Printer Repairs. Please read them carefully. They may change periodically, so you should review them each time you use the Site. By continuing to use the Site, you agree to comply with the latest version of these terms.

  1. AGREEMENT These terms and conditions form the basis of the relationship between DiamondSource Limited (“we”, “us”, “our”) and users of our Site and services (“you”, “your”). No contract for the supply of Goods and/or Services will be formed until we have notified you of our acceptance of your order.
  2. DEFINITIONS Definitions used in these terms and conditions are provided at the end of this document.
  3. YOUR OBLIGATIONS 3.1 You warrant and agree that:
    • 3.1.1 You have the legal capacity to enter into this Agreement and that you are over the age of 18 years.
    • 3.1.2 You will maintain only one Account with us.
    • 3.1.3 All information you provide when opening an Account is true, accurate, and complete, and you are not opening the Account on behalf of anyone else.
    • 3.1.4 If you have a username on the Site, it will not be offensive, impersonate another person, or represent a trade or brand name. We reserve the right to require you to change your username if we deem it inappropriate.
    • 3.1.5 You will read the terms and conditions of any sites we link to.
    • 3.1.6 You will not use robots, spiders, scrapers, or similar tools on our Site.
    • 3.1.7 You will not attempt to bypass any access restrictions on the Site.
    • 3.1.8 You will not engage in any activity that may cause our systems to crash.
    • 3.1.9 You will not use, copy, or reproduce the Site or any part of it for use in another site or application.
    • 3.1.10 You will not modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any programs we use in connection with this Site or its services.
    • 3.1.11 You will not infringe our trademarks, designs, layout, or any other intellectual property without our express permission.
  4. INTELLECTUAL PROPERTY 4.1 All information and intellectual property on the Site are owned by us or our affiliates. 4.2 You are not permitted to copy or use any of that information or intellectual property other than for using the Site unless we give you express permission.
  5. ESTIMATES 5.1 All estimates assume that a repair to your Equipment can be carried out on your premises within a reasonable time of our arrival. 5.2 Unless we agree in writing before we start work, the cost of any parts required for the repair is not included in any estimate we provide. 5.3 If we need to return to complete the repair, those visits will be included in any estimate provided unless we have given an hourly rate for the repair, in which case we charge for our time at that rate. 5.4 If we agree to supply and fit parts, our labour cost is included only for the specified part and not for any other work that may be needed.
  6. TERMS OF PAYMENT 6.1 Unless you have a credit account or we agree otherwise, you must pay us in advance. 6.2 To make a payment, please contact our office with card details or pay by BACS. Details will be found on the invoice sent. If paying by BACS, please email us confirmation. 6.3 Invoices for printer repair callouts are non-refundable if for some reason the engineer is unable to fix the printer on the day because parts are required. You will be quoted a price for the part to supply and fit when parts are purchased through us. If you decide not to proceed with the repair, no refund will be provided. 6.4 If parts are required, payment will be required in advance of fitting unless agreed in writing with Diamondsource Ltd. All parts must be purchased through Diamondsource Ltd, otherwise Diamondsource Ltd reserves the right to charge an additional labour charge to return to fit the parts. Parts purchased via a different supplier will not be covered under our 3-month warranty or the labour to return to fit the said part. 6.5 We may claim interest, compensation, and reasonable costs under the Late Payment of Commercial Debts (Interest) Act 1998, and it is agreed that the term implied by that Act shall apply after any judgment as well as before. Any reference to the Late Payment of Commercial Debts (Interest) Act 1998 also refers to any amendment, modification, or re-enactment of it. If for any reason the Late Payment of Commercial Debts (Interest) Act 1998 does not apply, interest shall be payable on overdue amounts at 8% over the Bank of England Base Rate from time to time. 6.6 Without prejudice to the Company’s right to claim costs under the Late Payment of Commercial Debts (Interest) Act 1998, if for any reason any payment is not made when due, the Company reserves the right to be paid on an indemnity basis any costs we incur in recovering any money due under this contract (and the costs of recovering such costs), including administrative costs and any costs incurred with lawyers or debt collection agencies. The administrative costs may include the cost of employing the staff concerned and the overheads attributable to them for the time spent. In calculating the administrative costs, credit will be given for any compensation due under the Late Payment of Commercial Debts (Interest) Act 1998. 6.7 The Buyer shall not be entitled to delay or withhold payment on account of any alleged claim.
  7. RETURNS AND REFUNDS 7.1 Business Customers 7.1.1 We will replace any product that is defective if you notify us within 3 days of purchase. We do not offer refunds for any other reason. 7.1.2 To return any part, you must contact us by telephone or email before making the return, and we will confirm our returns procedure. 7.1.3 Any refund will be made to the bank account used for payment or credit card. 7.1.4 Please note that purchasing parts does not guarantee a fix, as in some cases there may be secondary faults or the fault may lie elsewhere, requiring us to eliminate the most obvious issue first. Parts will be non-refundable in the event they do not fix the issue for printers not under contract with us, as many suppliers will not accept the parts back once opened. 7.2 Consumers If you are buying from us as a consumer (“Goods”), the following provisions apply: 7.2.1 If you receive Goods that:
    • Do not match the description,
    • Have faults when delivered,
    • Have been damaged in transit, You must notify us within 3 days of delivery to arrange their return. You must pay the shipping costs, and we will have the option to replace the Goods (if available) or refund you through the original payment method. Refunds and/or replacements will be issued only upon our receipt of the returned Goods. 7.2.2 If you do not want the Goods, you must notify us within 14 days of delivery. Upon receiving the Goods in an unused state, in their original unopened packaging, and in a saleable condition, we will refund the price paid plus our standard postage and packing costs. Contact us beforehand and cancel the contract using our Cancellation Form (link to cancellation form here). 7.2.3 If you start using any service within 14 days from the date we accept your order, we can bill you for the work done, and your right to cancellation may be lost. 7.3 We have the right to amend the refund amount in the following circumstances:
    • 7.3.1 You have used and enjoyed the Goods;
    • 7.3.2 The Goods may deteriorate or expire rapidly, and you do not communicate with us in a timely manner;
    • 7.3.3 The individual packaging has been opened;
    • 7.3.4 Any discounts were given to reflect any lack of quality made known to you at the time of purchase.
  8. RISK AND PROPERTY 8.1 Risk of damage to or loss of the goods shall pass to the Buyer at the time of delivery or when the Company notifies the Buyer that the goods are available for collection. 8.2 Notwithstanding delivery and the passing of risk in the goods or any other provision of these conditions, the property in the goods shall not pass to the Buyer until the Company has received payment in full of the price of the goods and all other goods supplied by the Company. 8.3 Until such time as the property in the goods passes to the Buyer, the Buyer shall deliver up the goods to the Company on demand. If the Buyer fails to do so immediately, the Company may enter any premises of the Buyer or any third party where goods are stored and repossess the goods. 8.4 The Buyer may not pledge or in any way charge by way of security for any indebtedness any of the goods which remain the property of the Company. If the Buyer does so, all monies owing by the Buyer to the Company shall immediately become due and payable.
  9. USE OF COMMUNICATIONS FACILITIES 9.1 When using the enquiry form or any other System on the Site, you must follow these rules:
    • 9.1.1 You must not use language that may be offensive to other Users.
    • 9.1.2 You must not submit Content that is unlawful or objectionable, including but not limited to Content that is abusive, threatening, harassing, defamatory, ageist, sexist, or racist.
    • 9.1.3 You must not submit Content intended to promote or incite violence.
    • 9.1.4 Content must be posted in English.
    • 9.1.5 You must not post links to other sites containing any of the above types of Content.
    • 9.1.6 Your means of identification must not violate these T&Cs or any applicable laws.
    • 9.1.7 You must not engage in any form of commercial advertising, except for references to businesses for non-promotional purposes.
    • 9.1.8 You give us an unrestricted license to use the material you publish on the Site for any purpose without charge and/or acknowledgment of you as the author.
    • 9.1.9 You must not impersonate other people, particularly our employees and representatives and those of our affiliates.
    • 9.1.10 You must not use our System for unauthorized mass communication such as “spam” or “junk mail.” 9.2 We may monitor any and all communications made to us or using our System. 9.3 We may keep copies of any and all communications made to us or using our System. 9.4 You acknowledge that any information you send to us through our System or post in any chat rooms or forums we host on the Site may be modified by us and used by us in any way. You hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance, and we reserve the right to reject such terms and associated information.
  10. WARRANTY 10.1 The Company sells the goods with the benefit of the manufacturer’s warranty subject to the terms and conditions of such warranty, but the Company shall have no further liability to the Buyer. 10.2 Failure by the Buyer to pay any sum owing will render the applicable warranty null and void. 10.3 In order for the warranty to remain valid, the Company’s warranty procedure must be followed. 10.4 The Buyer shall be responsible for the cost of carriage and insurance in respect of all goods returned by the Buyer to the Company for the repair or replacement. In the case of valid warranty claims, the Company shall refund such costs. 10.5 The Company reserves the right to levy a surcharge of 20% in the event of returned goods being found not to be defective. If the goods were specially ordered for the Buyer, they will be returned with no credit given. 10.6 OEM consumables and spares are covered by any manufacturer warranty. 10.7 If you have purchased our compatible toners, they come with a 24-month warranty subject to the toners having more than 20% life left. We will require a supplies page and photos of the toner serial number.
  11. ACCOUNTS 11.1 We may ask you to create an Account containing certain personal details and Payment Information. By continuing to use this Site, you represent and warrant that:
  • 11.1.1 All information you submit is accurate and truthful.
  • 11.1.2 You have permission to submit Payment Information where required.
  • 11.1.3 You will keep this information accurate and up-to-date.
  • 11.1.4 By creating the Account, you confirm this representation and warranty. 11.2 We accept no liability for any losses or damages incurred if you share your Account details with others. 11.3 If you think your Account details have been stolen, you must notify us immediately. We will suspend your Account and cancel any unauthorized orders or payments as soon as possible. We can only cancel orders up to the point where we deliver Services. If we supply any Goods or services before you notify us, we are not responsible for the losses you incur. 11.4 We may reject any username and require you to furnish an alternative.
  1. TERMINATION AND CANCELLATION 12.1 We may cancel your Account at any time. You can cancel at any time unless we have started work for you. If you have paid us in advance, you must notify us at least 10 working hours before the scheduled start time; otherwise, you must pay the full fee. 12.2 If you wish to cancel a callout, you must let us know the day before the visit; otherwise, you may be charged for the callout. 12.3 Parts or consumables ordered need to be cancelled before they have been delivered; otherwise, you will have to pay for the return delivery.
  2. SERVICES, PRICING AND AVAILABILITY 13.1 We strive to ensure that service descriptions match what you receive. We are not responsible for minor variations or those caused by you. Our responsibility does not change if we have been negligent. 13.2 We do not guarantee that all our services will be available at all times. 13.3 Our prices are correct at the time of posting. 13.4 Any free services we offer can be withdrawn at any time. We do not warrant that such services will always be free. 13.5 We may change the prices we charge for Services or Goods and any special offers at our discretion. 13.6 If prices change between you placing an order and us processing it and taking payment, we will inform you, and you may cancel the order without charge. 13.7 No prices on the Site include VAT, and a VAT invoice will be supplied on demand. 13.8 Title to all Goods stays with us until you have paid us in full for them.
  3. PRIVACY PRIVACY & COOKIES 14.1 We and you both agree that our Privacy and Cookie Policy forms part of these T&Cs. [link to Privacy Policy here]
  4. DISCLAIMERS 15.1 We cannot promise that the Site will meet your needs, that it will work properly, that it will be fit for a particular purpose, or that it will not infringe the rights of others. 15.2 We cannot promise that it will work with all systems, that it will be secure, or that all information provided will be accurate. 15.3 Any advice given on the Site is general in nature and may not apply to you and/or your circumstances. Unless the advice is given to you as part of a paid-for Service, you must take steps to double-check that the advice is effective for you. 15.4 We take all reasonable effort to test material before placing it on the Site. In the very unlikely event of any loss, disruption, or damage caused by material on the Site, we cannot be held responsible for any loss, disruption, or damage to your data or computer system which may occur. 15.5 Because we cannot know and understand your personal circumstances, we cannot guarantee that any suggestion in any material we provide will cause any specific outcome, and any and all such material is provided by way of general suggestion only and not in any form of warranty on our part as to any outcome you may achieve.
  5. CHANGES TO THE SERVICE AND THESE TERMS AND CONDITIONS 16.1 We may change the Site, its Content, or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Site following the changes. If we are required to make any changes to the Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
  6. AVAILABILITY OF THE SITE 17.1 We never guarantee that the Site will be available all the time, and if it is not available for any reason, you cannot hold us responsible for anything you lose as a result. 17.2 We may change the Site and the services it offers, suspend it, or stop it at any time.
  7. LIMITATION OF LIABILITY 18.1 As far as we are allowed by law, we deny liability for any losses of all kinds which you incur from visiting the Site. You use the Site at your own risk. 18.2 We do not accept any liability if you are using the Goods and Services for commercial purposes. 18.3 We are not liable for any loss of work or time that may incur due to a late delivery or repair. 18.4 Nothing in these T&Cs excludes or restricts our liability for death or personal injury resulting from any negligence or fraud on our part.
  8. LINKS TO OTHER WEBSITES 19.1 We do not control any of the websites we link to and so we cannot be responsible for the content of such websites and disclaim liability for any losses which come out of you using them. 19.2 Just because we link to a site does not mean that we endorse or recommend that site. 19.3 We can never guarantee that a link will work. 19.4 If you link to any other site using our Site, then you understand that separate conditions will apply to those sites and that we have no control over those conditions – so you agree that you will read and understand them before using those sites.
  9. THIRD PARTY RIGHTS 20.1 Nothing in these Terms and Conditions will confer any rights upon any third party.
  10. GENERAL PROVISIONS 21.1 Governing Law – This Agreement is governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England and Wales. 21.2 Partnership/Joint Ventures – This Agreement does not create a partnership or joint venture between the parties. 21.3 Entire Agreement – This Agreement supersedes all previous agreements between the parties concerning the subject matter and constitutes the entire understanding between the parties. 21.4 Time of the Essence – Time is not of the essence in any part of this Agreement. 21.5 Warranties – The parties acknowledge that they have not entered into this Agreement based on any representation not expressly set forth herein. 21.6 Force Majeure – We are not liable for any failure to perform our obligations under this Agreement due to events beyond our control (e.g., strikes, riots, natural disasters). If such an event occurs, we will notify you as soon as possible and will resume services as soon as feasible. If we cannot perform the service within a reasonable time, we may cancel it and refund a fair proportion of any payment made. 21.7 Severability – If any provision of these T&Cs is found to be unenforceable, the remaining provisions will remain in effect. 21.8 Notices – Formal notices must be sent by email to the addresses provided by the parties. 21.9 Entire Agreement – These T&Cs constitute the entire agreement between the parties.
  11. DEFINITIONS AND INTERPRETATION In this Agreement, the following terms have the following meanings:
  • “Owner” means DIAMONDSOURCE LIMITED, company number: 3495951, registered office: 27 Glenhurst Ave, Bexley, Kent, DA5 3QH
  • “Site” means www.london-printer-repairs.co.uk;
  • “Us,” “We,” “Our” means either the Site or the Owner or both;
  • “You,” “Your” means a visitor to our Site for any purpose whatsoever;
  • “Account” means collectively the personal information, Payment Information, and credentials used by Users to access any communications System on the Site;
  • “Content” means any text, graphics, images, audio, video, software, data compilations, and any other form of information capable of being stored in a computer that appears on or forms part of this Site;
  • “Equipment” means the printer or other equipment you have asked us to repair;
  • “Goods” means any goods you ask us to supply;
  • “Service” means the service of maintaining and repairing printers and associated equipment;
  • “Payment Information” means any details required for the purchase of Services from this Site. This includes, but is not limited to, credit/debit card numbers, bank account numbers, and sort codes;
  • “System” means any online communications infrastructure that we make available through the Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities, and email links; and
  • “User” / “Users” means any third party that accesses the Site and is not employed by us and acting in the course of their employment

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